HELP & FAQ’S
What is Escape Plan?
- Escape Plan is a team game for 2-7 players. Your objective is to escape a locked room within the specified time limit (60 minutes). You do this as a team, by hunting for hidden objects and solving a variety of puzzles.
- ‘The Adventure Begins’ is the name of our first experience, set against the fascinating backdrop of World War II. Locked in the barracks of a POW camp, you and your comrades must formulate an Escape Plan to get to freedom.
- The room is locked, but if for any reason you need to leave you are free to do so at anytime.
- To check game availability, please visit our bookings page.
- The puzzles may be mechanical, involve skill or deduction, but you are not required to use physical strength.
- Treasure hunters and geocachers will also enjoy the challenge of looking for hidden items.
How many people can play?
- We accept bookings for teams between 2-7 players but the experience has been optimised for 4-5 players per team, which allows everyone to feel involved whilst also giving you the best chance of escaping within the time limit.
- Teams of 2-7 will still have an exciting experience….but success rates are lower for smaller teams… but you’re up to the challenge, right?
What's the minimum age to play?
- The experience has been designed for teens and upwards but we accept bookings (where an adult is present) for anyone aged 11 and over. The game works exceptionally well as a family experience.
- If you are planning to visit with under 18’s, please make sure your team has at least 1 responsible adult player over 18.
How much does it cost?
- A full price experience typically costs £115 peak and £80 off peak per team.
- Peak hours are typically post 4pm, all day Saturday and Bank Holidays. Seasonal variations occur – please refer to our booking calendar in respect to your date and time of interest.
- The number of players in the team has no impact on the price but we recommend 3-5 players for the best experience. We accept anything from 2-7 players.
- Check out our website, Facebook and Twitter pages to see if there any discounts running at present.
How do I redeem a gift voucher?
- Click through to the Book Now page
- Select the date and time of the session you wish to book (the ‘off-peak’ sessions are orange and the ‘peak’ are blue) and add to cart
- Input your gift voucher code into the ‘coupon code’ box and hit apply coupon
- Proceed to checkout, complete the details requested and select ‘Place Order’
- You will then receive a booking confirmation email with details of your booking and how to find us
Why Escape Plan?
- ‘Escape Plan – The Adventure Begins’ is an exciting Live Escape game in London with excellent TripAdvisor ratings.
- We will immerse you in a World War II set for a tense and exciting hour.
- Our game has a wide appeal – suitable for friends, family, colleagues, reenactors, geocachers, clubs and tourists. We are dedicated to giving you an uncommon and upbeat experience.
- We want your booking experience to be simple and free from any frustration. If you’d prefer to speak to someone, please call us on 020 7018 7390 or email us at email@example.com.
- A step by step booking guide can found here.
- Please note that you are booking a live event – as such, we are unable to offer refunds. Booking alterations may be done at the discretion of Escape Plan staff. Please see our full terms and conditions.
Step by step booking guide
- Go to the Book Now page, select the experience/s that you wish to play and ‘Add to Cart’.
- Verify you have the desired booking in your cart.
- Enter a coupon code if you have one and check the discount has been applied.
- Click ‘Proceed to Checkout’.
- Enter your billing details – the form will prompt you if you have missed any information we need.
- Click on ‘Proceed to PayPal’ (NB. you don’t need a PayPal account to pay)
- From here, you can opt to pay with a PayPal account (if you have one) or just pay with your Debit/Credit card. There is no booking charge.
- Once you have booked, you will be directed to a confirmation page and will receive an email from PayPal with your receipt and a booking confirmation from Escape Plan, which will give you directions for the day you have booked.
Can I play today?
If you are hoping to get a last minute booking, please call us on 020 7018 7390 to find out what’s available and we’ll do our best to accommodate you.
Can I play if I am pregnant?
- Yes! We have hosted pregnant team players before who have enjoyed their escape.
- There are seats in the escape room and players can leave the room at any time if needed.
- If you are nearing full-term, it would be helpful to have some more mobile members in your team, but there are no physical challenges.
- Please also note we are situated on the first floor without lift access, so players will need to climb a flight of stairs.
Is it suitable if I'm claustrophobic?
- We are happy to accommodate claustrophobic players. Our escape room is a fair size, but there are of course, differing degrees of claustrophobia. To help you make your choice, we hope the following information is useful:
- Games can be left at any time.
- We can close you in the room, rather than lock you in if you prefer.
- Our ceiling is 2.4m high.
- The most confined space you will occupy is approx 3m length x 4m length.
- There is plenty of natural light (during the day!).
- The room is situated on the first floor.
How long does the experience last?
- The whole experience will last approximately 80-90 minutes (including a briefing and debrief), depending on how fast you can escape!
- There will be a short briefing followed by a 60 minute game and after the experience, there will be a team photo and a few feedback questions.
Accessibility / Special Requirements
- We welcome players with hearing difficulties but one member of the team will be required to have fully functional hearing as there is an audio puzzle.
- Our puzzles often depend on use of vision and moderate mobility.
- Unfortunately, we are unable to accommodate wheelchair users at this time. We are situated on the first floor without lift access. Players will need to climb one flight of stairs to play.
- If you have any special requirements, please let us know in the booking form, or send enquiries to firstname.lastname@example.org.
How do I get there?
- We are located at 13a Iliffe Yard, SE17 3QA.
- If you are travelling by car, there is limited public parking on the neighbouring streets charged at £2.80 per hour (Mon-Fri). After 6.30pm and Weekends, parking is free.
- We are a short walk from Kennington tube and Elephant & Castle stations.
- You will find full details on our Find Us page.
- Access to Iliffe Yard is restricted at certain times so please text or call us (020 7018 7390) on your arrival and we will meet you at the gates. If the gates are open please head directly to 13a and make your way upstairs where we will be waiting for you.
When should I arrive?
- Please arrive no earlier than 10 minutes before your scheduled experience.
- Instructions on where to meet us will be sent with your booking confirmation.
- If you find yourself running late, please call 020 7018 7390.
- Late arrival might reduce the amount of playing time available if the ensuing session has been booked by other teams.
- Unfortunately at present, we are only able to accommodate 1 team at a time as we have limited waiting facilities.
What should I wear?
- There is no dress code – you can arrive straight from the office or en route to the pub; come as you please.
- We welcome reenactors or those who want to dress up of the era.
Any other questions?
- Hopefully we’ve covered it here, but happy to help by phone or email if you’ve thought of something else! email@example.com / 020 7018 7390.